We routinely deliver outsource experiences that are praised by our customers
Customer Service
is provided by ViaSource with phone calls answered with enthusiasm by a properly trained group of dedicated agents according to the script and training protocols or can include email and/or text. Multichannel customer service is increasingly popular and ViaSource can provide email, chat and SMS/text customer response as called for.
Customer Care
is provided by dedicated agents specifically recruited and trained for the specific project often includes a one, or two-way transfer of information, messaging and the careful administration of surveys. Agents are recruited for their empathy, clarity and enthusiasm all of which are essential for a cost-effective customer care program. Agents are recruited virtually so product knowledge can be one of the required skills.
Virtual Recruiting
became a core competency of ViaSource as we moved to the at-home/virtual business model. If your organization has the need for establishing a distributed multi location virtual workforce with specific skills and competencies, we can customize a multi-state solution including most phases of the onboarding process including video interviews, professional credential verification and background checks.